Refund policy
Return and Refund Policy
Last Updated: October 10, 2026
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be unused, undamaged, in the same condition that you received it, and in its original packaging. You'll also need the receipt or proof of purchase. Returns apply to standard (non-personalized) products only; see "Exceptions / Non-Returnable Items" below.
To start a return, you can contact us at galleriehabitat40@gmail.com or on WhatsApp at [FULL WHATSAPP NUMBER]. Please note that returns will need to be sent to our showroom in Mokattam, Cairo, Egypt; we will confirm the exact address when your return is approved. Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a tracked shipping or delivery service for all returns.
Customers outside Egypt (GCC): we do not accept returns of orders delivered outside Egypt. If you receive a defective, damaged or wrong item, please follow the "Damages and Issues" section below.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at galleriehabitat40@gmail.com or on WhatsApp at [FULL WHATSAPP NUMBER].
Damages and Issues: Please inspect your order upon receipt and contact us within 48 hours of delivery if an item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and correct it. For damaged items, please include photos of the damage with your email or WhatsApp message. We will provide specific instructions for returning damaged items, and in these cases, return shipping will be covered by us.
Warranty: Our products come with a 10-year warranty against manufacturing defects. If you believe your product has a manufacturing defect, please contact us with your order details and photos so that we can evaluate the issue.
Exceptions / Non-Returnable Items: Certain types of items cannot be returned, like personalized and made-to-order products (including products made to your chosen wood, size, dimensions or specifications, such as custom doors, kitchens and dressing rooms) and other special orders. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellation: If you wish to cancel your order before it ships, please contact us immediately at galleriehabitat40@gmail.com. We will attempt to process your cancellation request if the order has not yet been prepared for shipping.
Refunds: We will notify you once we've received and inspected your return, which typically takes 2-3 business days, and let you know if the refund was approved or not. If approved, you'll be refunded by bank transfer to the account details you provide within 10 business days. Please remember it can take some time for your bank to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at galleriehabitat40@gmail.com.